The Reservation Fee is payable to JPNEAZY and reflects the cost of making a restaurant reservation on your behalf.
①The Reservation Fee applies once the JPNEAZY concierge has made the reservation.
②The Reservation Fee is based on the average amount spent per person for dinner at the chosen restaurant, as provided by Tabelog. In cases where no average spend amount is provided by Tabelog, the Reservation Fee is determined by JPNEAZY at its sole discretion.
③Once a reservation has been made, guests are permitted to request one change to the reservation (for example, day or time, number of diners, menu selections, seating type, etc.), provided it is for the same restaurant. When requesting a reservation for a new restaurant or a second change to an existing reservation, a new Reservation Fee applies. Changes to reservations must be requested by 16:00 Japan Standard Time (JST) the day before the dining date. Changes to reservations requested after 16:00 (JST) the day before the dining date will not be accepted.
④The Reservation Fee applies to each reservation. Subsequent reservations for the same restaurant will not be exempt from the Reservation Fee.
⑤Restaurant reservation requests must be made by 16:00 (JST) the day before the intended dining date. Reservation requests made either after 16:00 (JST) the day before, or on the intended dining date, will not be accepted.
⑥In the event that a guest cancels their reservation, the Reservation Fee will not be refunded, regardless of the reason for the cancellation.
⑦In the event that JPNEAZY or the restaurant cancels the reservation, the guest will be entitled to request an acceptable change to their existing reservation, or request a reservation for a new restaurant, at no additional charge. Where the guest wants neither to change their reservation, nor to request a new reservation, the Reservation Fee will be refunded.
⑧JPNEAZY reservation service is available every day from 9:00 to 18:00 (JST). Reservation requests may be submitted at any time of day, however guests should be aware that the concierge will only be available to respond within the abovementioned hours.
[How to pay the Reservation Fee]
Currently the Reservation Fee may only be paid by credit card (Visa, MasterCard).
*Payment via Alipay and WeChat Pay may become available in the future.
[Due date for payment of the Reservation Fee]
When the concierge has made the restaurant reservation, a confirmation email is sent to the guest. The due date for payment of the Reservation Fee varies depending on the intended dining date, as follows:
（1） Where the dining date is two days after the confirmation email is sent:
Payment is due by 17:00 (JST) the day after the confirmation email is sent
（2） Where the dining date is the day after the confirmation email is sent:
Payment is due by 17:00 (JST) the day the confirmation email is sent
（3） In all other cases:
Payment is due by 17:00 (JST) two days after the confirmation email is sent.
If pyment is not made by 17:00 (JST) on the due date, the reservation will be cancelled.
If, for any reason, the guest wishes to cancel the reservation, the guest must contact JPNEAZY by 17:00 (JST) the day before the dining date. Note also that restaurants may charge their own cancellation fee even when this deadline has been met. In such cases it is the guest’s responsibility to pay the cancellation fee in its entirety.